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We are always available to help you.

GenStrip50 Customer Support offers comprehensive Customer Support for both Consumer and Health Care Professionals.

GenStrip50 Customer Support provides:

  • Email Support - Contact Us at
  • Online Frequently Asked Questions.
  • 24/7 telephone support - 1-844-874-2762

 You can play an important public health role by providing feedback on any adverse reactions or other product issues you’ve encountered with GenStrip50 products.

To report an adverse event or to voluntarily report an error or issue with a GenStrip50 Customer Support product please call one of our customer service representatives at 1-844-874-2762 or fill out the form below.

(Note: By sending us your question via web form, please know that we will attempt to contact you via phone to discuss your issue. Ensuring that the information you include on this form is valid and accurate will help us to provide you with the highest levels of customer service. We will only collect, use, and disclose information you submit here as necessary to fulfill your requests. For urgent matters please call us toll-free 844-874-2762.)


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*GenStrip® test strips are a product of PharmaTech Solutions Inc. and are not manufactured, distributed, endorsed, or approved by nor associated with LifeScan®, Inc. a Johnson & Johnson® Company, manufacturers and distributors of the OneTouch® Ultra® Family of Meters and OneTouch® Ultra® test strips. GenStrip® is cleared for use with the OneTouch® Ultra®, Ultra®2 and UltraMini® family of meters.

**GenStrip® Test Strips with calibration codes 4, 10 and 13 are for use with OneTouch® Ultra®, Ultra®2 and UltraMini® Meters purchased before July 2010. They are used to quantitatively measure glucose in fresh capillary whole blood samples taken from the finger, forearm or palm. Testing is done outside the body (in vitro diagnostic use). They are indicated for use by people with diabetes in their home as an aid to monitor the effectiveness of diabetes control. The system is not intended for the diagnosis of or screening for diabetes mellitus and is not intended for use on neonates.